{"id":71958,"date":"2025-08-13T09:00:00","date_gmt":"2025-08-13T12:00:00","guid":{"rendered":"https:\/\/evertectrends.com\/fundacion-ibm-bpo-governanza\/"},"modified":"2025-12-16T10:30:55","modified_gmt":"2025-12-16T13:30:55","slug":"ibm-bpo-governance","status":"publish","type":"post","link":"https:\/\/evertectrends-com.plataformasegura.nubity.com\/en\/ibm-bpo-governance\/","title":{"rendered":"How IBM\u2019s Pension Fund Strengthened Its Governance with Evertec\u2019s BPO"},"content":{"rendered":"\n<p><span data-contrast=\"auto\">Governance is crucial in the pension entities market, as it ensures security, transparency, and efficiency in managing participants\u2019 resources, aligning the interests of all stakeholders.<\/span><span data-ccp-props=\"{&quot;335551550&quot;:6,&quot;335551620&quot;:6}\"> <\/span><\/p>\n<p><span data-contrast=\"auto\">See now how <\/span><b><span data-contrast=\"auto\">the IBM Pension Foundation, by contracting Evertec\u2019s governance service, coupled with the Compliasset system, <\/span><\/b><span data-contrast=\"auto\">was able to improve its management and monitoring of the requirements imposed by Previc, bringing greater security, control, and centralization of governance-related obligations, with clearer, timelier, and more efficient follow-up.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335551550&quot;:6,&quot;335551620&quot;:6,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\"> <\/span><\/p>\n<h2 aria-level=\"2\"><span data-contrast=\"auto\">Main governance challenges: the IBM case<\/span><span data-ccp-props=\"{&quot;134245418&quot;:true,&quot;134245529&quot;:true,&quot;335551550&quot;:6,&quot;335551620&quot;:6,&quot;335559738&quot;:360,&quot;335559739&quot;:120}\"> <\/span><\/h2>\n<p><span data-contrast=\"auto\">The IBM Pension Foundation (<span class=\"TextRun SCXW161224254 BCX0\" lang=\"PT-BR\" xml:lang=\"PT-BR\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW161224254 BCX0\">FPIBM<\/span><\/span>), a closed complementary pension entity and non-profit organization, has the mission of promoting the financial security and future readiness of its participants.<\/span><span data-ccp-props=\"{&quot;335551550&quot;:6,&quot;335551620&quot;:6,&quot;335559739&quot;:160}\"> <\/span><\/p>\n<p><span data-contrast=\"auto\">Like many EFPCs, <span class=\"TextRun SCXW161224254 BCX0\" lang=\"PT-BR\" xml:lang=\"PT-BR\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW161224254 BCX0\">FPIBM<\/span><\/span> faced the <strong>typical challenges of a lean structure, especially regarding the management of governance activities and regulatory compliance.<\/strong><\/span><strong> <\/strong><\/p>\n<p><span data-contrast=\"auto\">With a regulatory landscape in constant evolution and strict deadlines set by supervisory bodies, the entity identified the need to strengthen its monitoring, control, and documentation processes in order to ensure greater security, agility, and compliance.<\/span><span data-ccp-props=\"{&quot;335551550&quot;:6,&quot;335551620&quot;:6,&quot;335559739&quot;:160}\"> <\/span><\/p>\n<p><span data-contrast=\"auto\">Among the main points of attention were:<\/span><span data-ccp-props=\"{&quot;335551550&quot;:6,&quot;335551620&quot;:6,&quot;335559739&quot;:160}\"> <\/span><\/p>\n<ul>\n<li aria-setsize=\"-1\" data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"3\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" data-aria-posinset=\"1\" data-aria-level=\"1\"><b><span data-contrast=\"auto\">Need to centralize and give visibility to regulatory obligations:<\/span><\/b><span data-contrast=\"auto\"> manual tracking made it difficult to promptly identify regulatory changes and their respective deadlines, increasing the risk of non-compliance;<\/span><\/li>\n<\/ul>\n<ul>\n<li aria-setsize=\"-1\" data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"3\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" data-aria-posinset=\"2\" data-aria-level=\"1\"><b><span data-contrast=\"auto\">Lack of traceability and consolidated evidence of delivered items:<\/span><\/b><span data-contrast=\"auto\"> although the Foundation produced the required documents, there was not always a clear and automated process to ensure proper publication and proof of the actions taken;<\/span><span data-ccp-props=\"{&quot;335551550&quot;:6,&quot;335551620&quot;:6}\"> <\/span><\/li>\n<\/ul>\n<ul>\n<li aria-setsize=\"-1\" data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"3\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" data-aria-posinset=\"3\" data-aria-level=\"1\"><b><span data-contrast=\"auto\">Decentralized management of the qualification and certification processes for officers:<\/span><\/b><span data-contrast=\"auto\"> control of the legal requirements applicable to governance members was carried out in a fragmented way, which hindered a quick view of each officer\u2019s status.<\/span><span data-ccp-props=\"{&quot;335551550&quot;:6,&quot;335551620&quot;:6}\"> <\/span><\/li>\n<\/ul>\n<p><span data-contrast=\"auto\">Overall, the opportunity was identified to enhance the governance structure through the adoption of appropriate tools and mechanisms that would provide greater <a href=\"https:\/\/evertectrends.com\/governanca-na-previdencia-complementar\/\">control, traceability, predictability, and regulatory security<\/a>.<\/span><span data-ccp-props=\"{&quot;335551550&quot;:6,&quot;335551620&quot;:6,&quot;335559685&quot;:720}\"> <\/span><\/p>\n<h2 aria-level=\"2\"><span data-contrast=\"auto\">Value partnership: FPIBM\u2019s journey with Evertec\u2019s BPO<\/span><span data-ccp-props=\"{&quot;134245418&quot;:true,&quot;134245529&quot;:true,&quot;335551550&quot;:6,&quot;335551620&quot;:6,&quot;335559738&quot;:360,&quot;335559739&quot;:120}\"> <\/span><\/h2>\n<p><span data-contrast=\"auto\">Seeking greater control, regulatory security, and operational efficiency, the entity relied on Evertec\u2019s Governance team to implement the specialized service, coupled with the <\/span><a href=\"https:\/\/evertectrends.com\/integracao-compliasset-lote45\/\"><span data-contrast=\"none\">Compliasset system<\/span><\/a><span data-contrast=\"auto\">.<\/span><span data-ccp-props=\"{&quot;335551550&quot;:6,&quot;335551620&quot;:6,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\"> <\/span><\/p>\n<p><span data-contrast=\"auto\"><strong>The implementation was conducted in a structured manner, respecting operational particularities and promoting the gradual adaptation of users to new routines.<\/strong> The process was guided by active listening, continuous alignment, and customized deliverables according to the entity\u2019s reality.<\/span><span data-ccp-props=\"{&quot;335551550&quot;:6,&quot;335551620&quot;:6,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\"> <\/span><\/p>\n<p><span data-contrast=\"auto\">This progressive and collaborative model enabled:<\/span><span data-ccp-props=\"{&quot;335551550&quot;:6,&quot;335551620&quot;:6,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\"> <\/span><\/p>\n<ul>\n<li aria-setsize=\"-1\" data-leveltext=\"\u00b7\" data-font=\"Symbol\" data-listid=\"2\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\u00b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" data-aria-posinset=\"1\" data-aria-level=\"1\"><span data-contrast=\"auto\">The consolidation of a single environment for recording and managing regulatory obligations;<\/span><span data-ccp-props=\"{&quot;335551550&quot;:6,&quot;335551620&quot;:6}\"> <\/span><\/li>\n<\/ul>\n<ul>\n<li aria-setsize=\"-1\" data-leveltext=\"\u00b7\" data-font=\"Symbol\" data-listid=\"2\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\u00b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" data-aria-posinset=\"2\" data-aria-level=\"1\"><span data-contrast=\"auto\">Automated monitoring of legal deadlines and tracking of regulatory updates;<\/span><span data-ccp-props=\"{&quot;335551550&quot;:6,&quot;335551620&quot;:6}\"> <\/span><\/li>\n<\/ul>\n<ul>\n<li aria-setsize=\"-1\" data-leveltext=\"\u00b7\" data-font=\"Symbol\" data-listid=\"2\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\u00b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" data-aria-posinset=\"3\" data-aria-level=\"1\"><span data-contrast=\"auto\">Standardization of the flow for making documents available and publishing them in accordance with legal requirements;<\/span><span data-ccp-props=\"{&quot;335551550&quot;:6,&quot;335551620&quot;:6}\"> <\/span><\/li>\n<\/ul>\n<ul>\n<li aria-setsize=\"-1\" data-leveltext=\"\u00b7\" data-font=\"Symbol\" data-listid=\"2\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\u00b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" data-aria-posinset=\"4\" data-aria-level=\"1\"><span data-contrast=\"auto\">Systematized control of the processes for authorizing, certifying, and qualifying officers, with alerts and compliance evidence accessible in real time;<\/span><span data-ccp-props=\"{&quot;335551550&quot;:6,&quot;335551620&quot;:6}\"> <\/span><\/li>\n<\/ul>\n<ul>\n<li aria-setsize=\"-1\" data-leveltext=\"\u00b7\" data-font=\"Symbol\" data-listid=\"2\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\u00b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" data-aria-posinset=\"5\" data-aria-level=\"1\"><span data-contrast=\"auto\">With Compliasset\u2019s support, the governance process gained greater traceability, predictability, and security, contributing to more efficient, strategic performance aligned with the sector\u2019s requirements.<\/span><span data-ccp-props=\"{&quot;335551550&quot;:6,&quot;335551620&quot;:6,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\"> <\/span><\/li>\n<\/ul>\n<h2 aria-level=\"2\"><span data-contrast=\"auto\">Tangible results: FPIBM\u2019s gains with Evertec\u2019s BPO<\/span><\/h2>\n<p><span data-contrast=\"auto\">Adopting Evertec\u2019s governance service brought tangible gains to the entity\u2019s operations, with noticeable improvements across various management aspects. Among the main benefits identified are:<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335551550&quot;:6,&quot;335551620&quot;:6,&quot;335559740&quot;:360}\"> <\/span><\/p>\n<ul>\n<li aria-setsize=\"-1\" data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"4\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" data-aria-posinset=\"1\" data-aria-level=\"1\"><b><span data-contrast=\"auto\">Greater control and traceability of legal obligations<\/span><\/b><span data-contrast=\"auto\">, with deadlines and deliveries monitored in a centralized and organized way;<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335551550&quot;:6,&quot;335551620&quot;:6,&quot;335559740&quot;:360}\"> <\/span><\/li>\n<\/ul>\n<ul>\n<li aria-setsize=\"-1\" data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"4\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" data-aria-posinset=\"2\" data-aria-level=\"1\"><b><span data-contrast=\"auto\">Reduction of rework and greater clarity in defining responsibilities<\/span><\/b><span data-contrast=\"auto\">, resulting from coordinated action between the governance team and the entity\u2019s focal points;<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335551550&quot;:6,&quot;335551620&quot;:6,&quot;335559740&quot;:360}\"> <\/span><\/li>\n<\/ul>\n<ul>\n<li aria-setsize=\"-1\" data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"4\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" data-aria-posinset=\"3\" data-aria-level=\"1\"><b><span data-contrast=\"auto\">Improved organization and availability of legally required documentation<\/span><\/b><span data-contrast=\"auto\">, promoting more transparency and agility in addressing inspections;<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335551550&quot;:6,&quot;335551620&quot;:6,&quot;335559740&quot;:360}\"> <\/span><\/li>\n<\/ul>\n<ul>\n<li aria-setsize=\"-1\" data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"4\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" data-aria-posinset=\"4\" data-aria-level=\"1\"><b><span data-contrast=\"auto\">Standardization and improvement of control over officers\u2019 authorization, certification, and qualification processes<\/span><\/b><span data-contrast=\"auto\">, contributing to the mitigation of regulatory risks;<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335551550&quot;:6,&quot;335551620&quot;:6,&quot;335559740&quot;:360}\"> <\/span><\/li>\n<\/ul>\n<ul>\n<li aria-setsize=\"-1\" data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"4\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" data-aria-posinset=\"5\" data-aria-level=\"1\"><b><span data-contrast=\"auto\">Greater ease in day-to-day governance operations,<\/span><\/b><span data-contrast=\"auto\"> using the Compliasset system, which brings robustness and ease of use.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335551550&quot;:6,&quot;335551620&quot;:6,&quot;335559740&quot;:360}\"> <\/span><\/li>\n<\/ul>\n<p><span data-contrast=\"auto\">As the entity uses the solution, along with our system, quantitative data are being generated and tracked to support a broader performance evaluation, strengthening strategic decision-making and the continuous improvement of governance.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335551550&quot;:6,&quot;335551620&quot;:6,&quot;335559685&quot;:0,&quot;335559740&quot;:360}\"> <\/span><\/p>\n<p><span data-contrast=\"auto\">Does your entity need to optimize compliance with the rules applicable to the complementary pension segment and meet the requirements of supervisory bodies with greater precision?<\/span> <strong><a href=\"https:\/\/sinqia.com.br\/contato\/\">Talk to our consultants now<\/a><\/strong><span data-contrast=\"auto\"> and learn about our governance service!<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335551550&quot;:6,&quot;335551620&quot;:6,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\"> <\/span><\/p>\n\n","protected":false},"excerpt":{"rendered":"<p>Discover how IBM\u2019s Pension Fund enhanced governance and regulatory compliance through Evertec\u2019s specialized BPO service.<\/p>\n","protected":false},"author":3,"featured_media":71832,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[2212,2630],"tags":[2746,2747,2748,2749,2750,2691,2751,2752],"class_list":["post-71958","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-articles-evertec","category-regulatory","tag-bpo-en","tag-bpo-governanca-en","tag-case-de-sucesso-en","tag-compliasset-en","tag-governanca-en","tag-news-en","tag-previdencia-en","tag-servico-de-governanca-en"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v23.9 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>How IBM\u2019s Pension Fund Strengthened Its Governance with Evertec\u2019s BPO - Evertec Trends<\/title>\n<meta name=\"description\" content=\"Discover how IBM\u2019s Pension Fund enhanced governance and regulatory compliance through Evertec\u2019s specialized BPO 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